COMPLAINTS POLICY
We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise that there may be a time where our customers may not be completely satisfied.
To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0330 1025572, or write to us at The Leak Team, Unit 20a Brunswick Industrial Estate, Brunswick, Newcastle upon Tyne NE13 7BA, or email us at info@theleakteam and we aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. If writing, get proof of posting.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use their Alternative Dispute Resolution (ADR) service for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.