“OK, let’s cut to the chase with this review. This is one thoroughly professional outfit. Our boiler had been losing pressure for some time and we were getting more and more despondent because of a leak somewhere in the system which we couldn’t find. We managed to find a company which would probably be able to find our leak but, unfortunately, they didn’t cover our area. However, they did refer us to The Leak Team and within half an hour Charlie was on the telephone to us spelling out what service they could provide which we immediately accepted. This was quickly followed up with a comprehensive email documenting everything we needed to know and everything we needed to do prior to Andrew’s visit, which included monitoring the boiler pressure on a daily basis. Charlie then emailed us a few days before Andrew’s visit for an update as regards the pressure readings and double checked that we should still like Andrew to visit. This was quickly followed with a comprehensive six page insurance claims document with information as to how to approach our insurance company and what to say and do. Charlie insisted that, should we have any questions, they would always be available to help. Andrew arrived at our home in Chesterfield at 8.30am having driven down from Newcastle, a journey of getting on for three hours. Andrew is a very friendly guy, easily approachable and very, very knowledgeable. He did a comprehensive survey of all the downstairs rooms mainly using his thermal imaging camera. Two leaks were detected. A full comprehensive survey report would be emailed later that day. Andrew then gave us advice as to engaging a local plumber and what exactly he should be asked to do. Andrew also reiterated that, should the plumber require any guidance in interpreting the report, we should not hesitate to give the plumber his mobile number. It was mid-afternoon by the time he left on his long journey home which would have equated to a twelve hour day. That evening we received the following email from Charlie:
“Dear Annette and David
Please find attached our report and invoice following Andrew’s attendance today. Thank you very much for the cheque in payment.
Don’t hesitate to get in touch if you have any queries regarding the content of the report.
In a word, “nothing” is too much trouble for them. Get their help if required with confidence!”