Please review our wide variety of client testimonials. There are more in our News posts, Click Here

“OK, let’s cut to the chase with this review. This is one thoroughly professional outfit. Our boiler had been losing pressure for some time and we were getting more and more despondent because of a leak somewhere in the system which we couldn’t find. We managed to find a company which would probably be able to find our leak but, unfortunately, they didn’t cover our area. However, they did refer us to The Leak Team and within half an hour Charlie was on the telephone to us spelling out what service they could provide which we immediately accepted. This was quickly followed up with a comprehensive email documenting everything we needed to know and everything we needed to do prior to Andrew’s visit, which included monitoring the boiler pressure on a daily basis. Charlie then emailed us a few days before Andrew’s visit for an update as regards the pressure readings and double checked that we should still like Andrew to visit. This was quickly followed with a comprehensive six page insurance claims document with information as to how to approach our insurance company and what to say and do. Charlie insisted that, should we have any questions, they would always be available to help. Andrew arrived at our home in Chesterfield at 8.30am having driven down from Newcastle, a journey of getting on for three hours. Andrew is a very friendly guy, easily approachable and very, very knowledgeable. He did a comprehensive survey of all the downstairs rooms mainly using his thermal imaging camera. Two leaks were detected. A full comprehensive survey report would be emailed later that day. Andrew then gave us advice as to engaging a local plumber and what exactly he should be asked to do. Andrew also reiterated that, should the plumber require any guidance in interpreting the report, we should not hesitate to give the plumber his mobile number. It was mid-afternoon by the time he left on his long journey home which would have equated to a twelve hour day. That evening we received the following email from Charlie:

“Dear Annette and David

Please find attached our report and invoice following Andrew’s attendance today.  Thank you very much for the cheque in payment.

Don’t hesitate to get in touch if you have any queries regarding the content of the report.

Kind regards

Charlie”

In a word, “nothing” is too much trouble for them. Get their help if required with confidence!”

 February 2017

Jordan Called from a property management company regarding a water leak in a block of flats in Edinburgh.  Their contractors had been and cut various inspection hatches, but still couldn’t find where the water was coming from. We attended and traced the source of the leak with our boroscope camera.  We sent the client a photographic report the same day, showing the cause and detailing our recommended next actions.  “From start to finish this company have been more than professional. Charlie and the team were so informative and we were kept up to date every step of the way. The report was delivered promptly and was displayed flawlessly. The Leak Team were the answer we were looking for !!! I couldn’t recommend them more – it was a sheer delight ( as far as leaks go) from start to finish. 10/10 guys !!!”

Feb  2018

Mr & Mrs A from near Lancaster had a leak on their central heating system.  Their heating engineer had isolated the underfloor heating but their boiler was still losing pressure.  They thought they had narrowed the leak down to being under the hall floor, but this was solid oak and they wanted to avoid pulling it up if possible.  We attended and used thermal imaging to track the route of the central heating pipes through the ground floor.  We used existing inspection hatches to eliminate some areas and cut a new discreet hatch in a carpeted room and found that the leak was not under the hall floor after all and was in fact under the kitchen floor.  The leaking pipes were isolated ready for repair or re-routing, without the need to take up any of the expensive hard flooring.  All that was needed was repair to the chipboard floor and relaying of the carpet.  The clients were delighted! Feb 2015