What is Which? Trusted Traders?

Which? has been testing products and services for over 50 years. Now they’re doing the same for traders. Just like the Which? Best Buy award, our Which? Trusted trader icon is a sign of reputation and trust

Which? Trusted Traders is an endorsement scheme that recognises reputable traders in the home improvement and motor industries, such as plumbers, mechanics and kitchen installers. They also endorse traders from a variety of other service areas such as computer repairs.

Which? Trusted Traders aims to raise standards for consumers, by setting a benchmark they expect all traders to meet before they can be endorsed. All traders who successfully pass the assessment process can become a Which? Trusted trader and can display the Which? Trusted trader icon on their branding and promotional material.

Why use a Which? Trusted trader?

Which? Trusted Traders helps you find a trustworthy trader that you can rely on, giving you the reassurance that they have been endorsed by a respected consumer organisation.

They assess traders by checking their references or qualifications. A trading standards professional visits and evaluates each business that applies to become a Trusted trader. They work with businesses to help them reach the high standards required, and they’re not afraid to turn down those who fail to make the grade.

All traders have to comply with the Which? Trusted Traders code of conduct. We need to hold up-to-date documents and the correct insurance.

As a consumer champion, Which? go the extra mile to ensure that should any dispute arise, there are procedures in place to resolve this. They provide this independent service free of charge for any Which? Trusted trader customer.

How much does it cost to use Which? Trusted Traders?

It’s free. Whether you’re a Which? member or not, everyone is welcome to use Which? Trusted Traders to find local, endorsed traders.

How do I find traders?

Which? Trusted traders all have profiles on the Which? Trusted Traders website, which include their contact details, business websites, information about their business, pictures of their work and reviews from other users. All the reviews are moderated for authenticity, and Which? welcome both positive and negative feedback for Which? Trusted traders.

You can find Which? Trusted traders in your area by searching for the specific trade you need, such as plumbers, electricians or mechanics, together with your postcode or local area.

Which? also write great articles to help you choose new products, such as this one on buying a new boiler. http://www.which.co.uk/reviews/boilers/article/5-things-you-need-to-know-before-you-buy-a-new-boiler